Reference

Privacy Policy How We Handle Your Information

We collect account identifiers, payment records from bKash, Nagad and Rocket, device data and session logs to operate your wallet and verify withdrawals.

Account & wallet databKash, Nagad, Rocket recordsDevice & session logsCookie usageYour access rights
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768 Bat Privacy Policy How We Handle Your Information
PRIVACY CONTACT

Reach Us About Data Requests & Privacy Questions

Send data access requests, correction notices or deletion instructions through live chat with your registered mobile number and account email ready for identity verification. Our support team will confirm your identity, log your request and respond within fourteen business days where local law requires it.

Live Chat Open the chat icon on any page, state your privacy request and provide your registered mobile number. The agent will verify your account and explain the next steps for data access or deletion.
Email Support Write to our support address with the subject line 'Data Request' and include your account email, mobile number and the specific action you want—access, correction or deletion—so we can process it promptly.
FAQ Section Check the privacy questions below for answers about cookie settings, payment data retention, how we share information with game providers, and your rights under Bangladesh law where applicable.
DATA SAFEGUARDS

How We Protect Account & Payment Information

We encrypt account credentials and payment records with TLS during transmission and AES-256 at rest. Session tokens expire after thirty minutes of inactivity. Withdrawal requests trigger SMS verification to your registered mobile number before release. Staff access to personal data is logged and limited to support, finance and compliance roles under non-disclosure agreements.

Encryption Standards

All data moving between your device and our servers travels over TLS 1.3. Account passwords, mobile numbers and payment records are stored with AES-256 encryption so even internal logs show only masked identifiers.

Cookie Controls

Essential cookies keep you logged in and restore your game history. Analytics cookies measure page speed and feature popularity; you can disable them in your browser settings without affecting account access or wallet functions.

Data Retention Periods

We hold account records and payment logs for six years after closure to meet audit obligations, then purge them unless a dispute or legal hold applies. Session logs and device fingerprints are deleted after ninety days.

Third-Party Sharing

Game studios receive anonymised session IDs and bet outcomes, not your name or mobile number. bKash, Nagad and Rocket processors see transaction amounts and your wallet identifier only; we never share your full account profile with them.

Common Questions About Data & Your Rights

We collect your mobile number, email address, device identifier and IP address during registration. When you deposit via bKash, Nagad or Rocket, we log the transaction ID, amount and timestamp to match your wallet credit and maintain audit records.

Contact live chat or email support with your registered mobile number and account email. We verify your identity, then send a JSON export of your account profile, transaction history and session logs within fourteen business days where local law requires it.

Yes. Send a deletion request through support with proof of identity. We close your account immediately and schedule full data deletion after six years to meet financial record-keeping obligations, unless a legal hold or unresolved dispute applies.

Game studios receive anonymised session IDs only, not your name or mobile number. bKash, Nagad and Rocket processors see the transaction amount and your wallet identifier to complete the transfer; we never share your full profile with them.

Essential cookies store your login token and game history; disabling them logs you out. Analytics cookies track page load times and feature popularity; you can block them in your browser settings without affecting your account or wallet functions.

Account and payment records are retained for six years after closure to meet audit obligations, then deleted unless a legal hold applies. Session logs and device fingerprints are purged after ninety days; email correspondence is kept for three years.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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